Everything you need to know about delivery and returns
Last updated: January 2026
Orders are processed within 1-3 business days (Monday-Friday, excluding Chinese public holidays) after payment confirmation. Custom OEM/ODM orders require additional production lead time as specified in your quotation (typically 15-45 days depending on order size and complexity). You will receive a confirmation email with tracking information once your order has shipped.
We partner with reputable international carriers including DHL, FedEx, UPS, TNT, and major ocean freight lines. Estimated delivery times below are from the date of dispatch (not order placement):
Delivery times are estimates only and may be affected by customs clearance, weather, peak season volumes, or carrier disruptions. We are not responsible for delays once the package is in the carrier's network.
Shipping costs are calculated based on destination, weight, dimensions, and chosen service level. You can view the estimated shipping cost at checkout or request a freight quote before placing your wholesale order. General guidance:
For international orders, the buyer is responsible for any import duties, VAT, GST, customs clearance fees, and other taxes imposed by the destination country. These charges are not included in the product price or shipping fee unless explicitly stated otherwise. Bioplasticomp is not responsible for packages held by customs due to unpaid duties. If you refuse a shipment due to customs charges, the original shipping cost and any return shipping fees will be deducted from your refund.
Once your order ships, you will receive a tracking number via email. You can track your package on the carrier's website. If you have not received tracking information within 5 business days of order confirmation, please contact us at wells@bioplasticomp.com.
We currently ship to most countries worldwide. However, we cannot deliver to PO Boxes or freight forwarding addresses for wholesale orders (a physical business address is required). Certain products may have regional restrictions based on local regulations. We do not ship to countries subject to international sanctions.
If your package is lost in transit, please notify us within 30 days of the expected delivery date so we can initiate a carrier investigation. If your package arrives damaged:
All shipments are insured at no additional cost to you.
We want you to be satisfied with your purchase. Unused, unopened items in their original packaging may be returned within 30 days of delivery for a full refund of the product price (excluding original shipping costs). Buyer is responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
For hygiene and food-safety reasons, the following items are not eligible for return unless verified to be defective:
If you receive a defective product or the wrong item, we will cover all return shipping costs and offer one of the following at your choice:
Please contact us within 7 days of receipt with photos and a description of the issue.
To request a return, please email wells@bioplasticomp.com with:
We will respond with a Return Merchandise Authorization (RMA) number and return instructions within 2 business days. Please do not send items back without an RMA number, as they may not be processed.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days to your original payment method. Please allow additional time for your bank or card issuer to post the credit to your account.
Original shipping costs are non-refundable except in cases of verified defects or shipping errors on our part.
Orders may be cancelled free of charge before they are processed or shipped. Once an order has shipped, it falls under our standard return policy. To request cancellation, email us as soon as possible at wells@bioplasticomp.com with your order number.
We do not process direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
If you have any questions about shipping or returns, please reach out to our customer service team:
Bioplasticomp - Customer Service
Email: wells@bioplasticomp.com
Typical response time: 24-48 business hours
Business hours: Monday-Friday, 9:00 AM - 6:00 PM (China Standard Time, GMT+8)