Privacy Policy

How we collect, use, and protect your information

Last updated: January 2026

1. Introduction

Bioplasticomp ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how Shenzhenshikangpuhuanbaokejiyouxiangongsi ("the Company"), located at Shanling Digital Building A, C172, No.10 Chisan 1st Road, Chiwan Community, Zhaoshang Street, Nanshan District, Shenzhen, Guangdong 518052, China, collects, uses, discloses, and safeguards your information when you visit our website www.bioplasticomp.com or use our services.

By accessing our website or purchasing our products, you agree to the terms outlined in this policy.

2. Information We Collect

Personal Information You Provide:

  • Name, email address, phone number (via contact forms and quote requests)
  • Billing and shipping addresses
  • Company name and business registration details (for wholesale inquiries)
  • Payment information (processed securely by third-party payment processors)
  • Communications you send to us (emails, feedback, reviews)

Automatically Collected Information:

  • IP address, browser type, operating system
  • Pages visited, time spent, referring URLs
  • Device identifiers and screen resolution
  • Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill orders, including shipping and delivery
  • Respond to inquiries, quote requests, and customer service communications
  • Send order confirmations, shipping updates, and transactional emails
  • Provide wholesale pricing and custom OEM/ODM consultations
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, security incidents, or abuse
  • Comply with legal obligations and enforce our Terms of Service
  • Send marketing communications (only with your explicit consent, which you may withdraw at any time)

4. Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

  • Service Providers: Trusted third parties that assist us in operating our website, conducting our business, or serving you (e.g., payment processors, shipping carriers, email service providers, cloud hosting). These parties are contractually obligated to keep your information confidential.
  • Legal Requirements: When required by law, court order, or governmental authority, or when necessary to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, with appropriate confidentiality protections.
  • Aggregated Data: We may share anonymized, aggregated statistics with partners for industry analysis (e.g., "40% of our customers are based in Europe").

5. International Data Transfers

As a company based in China serving customers worldwide, your information may be transferred to and processed in countries other than your country of residence, including China. We take appropriate safeguards to ensure that your data receives an adequate level of protection regardless of where it is processed, including through standard contractual clauses and data processing agreements with our service providers.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types:

  • Essential Cookies: Required for core site functionality (e.g., shopping cart, secure login).
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is anonymized.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. Only set with your consent.

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax and compliance purposes. Marketing subscription data is retained until you unsubscribe.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Limit how we process your data in certain circumstances
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interest or for direct marketing
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at wells@bioplasticomp.com. We will respond within 30 days.

9. Data Security

We implement industry-standard technical and organizational measures to protect your information, including SSL/TLS encryption for data in transit, encrypted storage of sensitive data, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., Amazon product listings, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page indicates when revisions were made. Material changes will be notified through our website or by email where appropriate. Your continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Bioplasticomp
Shenzhenshikangpuhuanbaokejiyouxiangongsi
Shanling Digital Building A, C172
No.10 Chisan 1st Road, Chiwan Community
Zhaoshang Street, Nanshan District
Shenzhen, Guangdong 518052, China
Email: wells@bioplasticomp.com